Line Manager (Job Title): Project Director/General Manager IFM
Project Location: Muscat, Oman
Job Summary:
The FM Director will be responsible for leading, managing, and overseeing all aspects of Integrated Facilities Management (IFM) for the Oman Cultural Complex, a large-scale cultural facility comprising the National Theatre, National Library, Archive, Data Center, and other specialized spaces. The role demands strategic planning, operational excellence, and alignment with the project’s long-term objectives, ensuring the efficient delivery of FM services in compliance with contract specifications, regulatory requirements, and client expectations
Duties & Responsibilities/Deliverables:
Strategic Leadership & Planning:
- Develop and implement the IFM strategy in alignment with the project’s objectives, ensuring optimal service delivery, operational efficiency, and cost-effectiveness.
- Oversee the development of annual budgets, operating plans, and performance objectives for the IFM department.
- Identify opportunities for continuous improvement in service delivery and asset management.
Operational Management:
- Oversee and coordinate the management of hard and soft FM services, including MEP systems, HVAC, security, cleaning, landscaping, and waste management.
- Implement and monitor service-level agreements (SLAs) and key performance indicators (KPIs) to ensure service quality and operational efficiency.
- Lead the integration of FM services for specialized areas, such as library operations, theatre management, and data center facilities.
Contract Management:
- Manage all FM service contracts, ensuring adherence to contract terms, performance standards, and regulatory compliance.
- Develop and enforce risk management protocols, safety procedures, and emergency response plans.
- Lead negotiations with service providers, contractors, and subcontractors to optimize value and minimize risk.
- Oversee and manage the data centre operator contract to ensure optimal performance, compliance, and continuity of critical services.
Stakeholder Management & Reporting:
- Maintain strong relationships with key stakeholders, including project directors, ministry representatives, service providers, and contractors.
- Prepare and present monthly, quarterly, and annual performance.
- Ensure effective communication and alignment between various departments involved in the IFM operations.
Sustainability & Compliance:
- Develop and implement sustainable FM practices in line with environmental standards and project-specific requirements.
- Monitor regulatory compliance across all FM operations, ensuring adherence to local laws and international best practices.
- Initiate and lead training programs on sustainability, safety, and quality management for FM staff.
Education & Experience:
- Bachelor’s in engineering, FM, or related field (master’s preferred).
- Minimum of 10+ years of experience in IFM on property & infrastructure of large-scale projects.
- Experience with cultural facilities is preferred.
- Prior experience in GCC countries preferable.
- Experience in commissioning and handover to operations a must.
Skills & Person Specification:
- Strong leadership, communication, and stakeholder management skills.
- Excellent analytical and strategic planning capabilities.
- Excellent problem-solving and decision-making abilities.
- Detail-oriented and well-organized, with the ability to manage multiple tasks concurrently.
- Ability to work effectively under pressure and meet tight deadlines.