Line Manager (Job Title): Project Director/General Manager IFM
Project Location: Muscat, Oman
Job Summary:
The CAFM Specialist / System Integrator will be responsible for defining, configuring, and testing the Computer-Aided Facilities Management (CAFM) system to support the operational readiness of the Oman Cultural Complex (OCC). The role includes ensuring seamless integration with building systems such as BMS, IoT, and metering, while establishing helpdesk protocols, asset data structures, and digital handover readiness for FM go-live.
Duties & Responsibilities/Deliverables:
CAFM System Configuration & Workflow Setup:
- Define and configure CAFM system workflows for:
• Work Order Management
• Asset Tagging and Tracking
• Preventive Maintenance Scheduling, Breakdown, Corrective - Set up system-based Service Level Agreement (SLA) and Key Performance Indicator (KPI) tracking.
Systems Integration & Interface Coordination:
- Coordinate with ICT, MEP, and OEM teams to integrate BMS, IoT, and energy metering systems with the CAFM platform.
- Ensure all technical documentation, protocols, and data formats are aligned for real-time monitoring and analytics.
Helpdesk & Ticketing Structure:
- Design the Helpdesk module structure including user roles, ticketing flows, categorization, and escalation matrix.
- Ensure call logging, email integration, and dashboard visualization are fully enabled and tested.
User Access & Policy Documentation:
- Draft and finalize a CAFM user access matrix defining roles, privileges, and restrictions across departments.
- Establish and document CAFM usage policy including data governance, change management, and compliance protocols.
Digital Handover & Data Integration:
- Prepare the digital handover framework for asset and spatial data including formats, metadata standards, and mapping.
- Coordinate with BIM, Asset, and Documentation teams to validate data readiness for upload into CAFM.
Testing & Readiness Validation:
- Conduct early-stage validation of the CAFM system functionality through mock scenarios, demo sessions, and UAT.
- Troubleshoot integration gaps and ensure the platform is fully ready for FM operations handover.
Education & Experience:
- Bachelor’s degree in computer science, IT, Engineering, or related field. CAFM/BMS/IoT system certification preferred.
- Minimum 5 years of experience in CAFM systems configuration and integration in large-scale FM or infrastructure projects.
- Strong technical understanding of CAFM platforms (e.g., Archibus, Planon, IBM Maximo, Concept Evolution)
- Familiarity with BMS, IoT, and metering protocols (Modbus, BACnet, SAP etc.)
- Knowledge of asset management and BIM data integration
Skills & Person Specification:
- Technical configuration, troubleshooting, and stakeholder coordination
- Documentation and system testing (UAT, SIT)
- Strong analytical and problem-solving skills
- Detail-oriented and well-organized, with the ability to manage multiple tasks concurrently.
- Ability to work effectively under pressure and meet tight deadlines.